Consumerist

Maybe Tim is being irrational, but he was under the impression that if he spent $100 on a pair of shoes, he could depend on the soles to not fall apart inside of a year. Sure, he lives in New York City and puts a lot of miles on his shoes, but isn’t that the point of shoes? When his first pair of Converse by John Varvatos wore out, he bought another. He really liked the shoes, except for the pesky hole in the heel. When the second pair fell apart within six months too, he sought help from Converse. Apparently, Converse has never helped a customer with a complaint about the longevity of their shoes before, because they don’t seem to know how to deal with an unhappy customer. Or maybe their passing Tim around to different places and departments and ignoring his messages is their policy.

They’re great-looking…

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